UCD toolkit
January 26, 2009 (quite a long while ago…)
A list of resources and techniques we use to help us a) create a framework in which to involve users in the design process, and b) educate the business in the wonders of UCD.
Our UCD framework is geared toward making sure we set appropriate expectations with project owners and business analysts:
And, in sharing knowledge, teams have been encouraged to learn more about the different ways we can involve users: